At Chakra Seeds we offer a wide selection of natural products and every day we work to expand the catalog. If you cannot find a specific product, you can contact us through the Contact Form or by email atencioncliente@chakraseeds.ec

If a product is out of stock, it will appear on the website as “Coming soon in stock”. Products without available stock cannot be purchased or reserved.

There is no minimum purchase, you can buy what you want, regardless of the total amount, weight or number of units.

From your session at Chakra Seeds you can access your personal data. Log in and go to the My Account section, from there you can modify your name, surname, telephone number and also add or modify your communications, also add, delete or modify your addresses and within the "Saved Cards" section you can manage the payment methods that you have saved on the web.

To recover your password, you must access “Log in” – “Forgot your password?” and enter your registered email. We will send you an email with instructions so you can create a new one in complete safety. It is necessary to be registered with Chakra Seeds.

You can see the status of your order directly in the MY PURCHASES area, by starting your Session. Please note that once the purchase is made, your order will remain in PENDING status until payment is processed correctly. However, if the PAYMENT IN REVIEW status appears, your order will remain pending processing and you will receive an email, within 24 hours, to make payment for the order. Subsequently, the order will appear in the following status: PROCESSING and SOLD. The moment the transport agency picks up your package at our facilities, you will receive an email with the tracking link. The first 24-48 hours are for transit to the destination location. As soon as the agency updates the status to: IN DELIVERY or in DELIVERY AREA, you will be able to receive the order at any time of the day.

If you need proof of your purchase you can go to My account > My orders > click on the order you want and download the simplified invoice for any of your purchases. They must always provide the Cedula number or RUC and the email so that the electronic invoice arrives by email or request delivery via WhatsApp. People who have a RUC can download it directly from the SRI system.

Yeah. As soon as your order leaves our facilities you will receive an email indicating that your order is on its way. From this email you can access the link for the transport agency (Laarcourier or Servientrega). In the link you can check the status of your order at any time.

If your order has not yet left our facilities, you can request its cancellation through our phone: (+593) 95 958 1823 as soon as possible. However, if the order has already been packaged, unfortunately it cannot be cancelled.